Last Updated:
Overview
Lifedynia is committed to customer satisfaction. This Return Policy outlines the terms and conditions for returns and refunds of our AI tools and services. We strive to provide high-quality products and services, and we stand behind everything we offer.
Digital Products
Due to the digital nature of our AI tools and software, all sales are final once the product has been delivered or accessed. However, if you experience technical issues or the product does not meet the specifications described, please contact us within 14 days of purchase for assistance.
Technical Issues
Contact us within 14 days
Specifications
Must match product description
Support
We provide full support
Note: Digital products cannot be returned in the traditional sense, but we will work with you to resolve any issues or concerns you may have.
Consulting Services
Consulting services are provided on a project basis as agreed in the service contract. Refunds for consulting services will be considered on a case-by-case basis and are subject to the terms outlined in your specific service agreement.
Service Agreement
Refunds subject to service contract terms
Case-by-Case Review
Each refund request reviewed individually
Work Completed
Refunds consider work already completed
Training Programs
Training program refunds may be available if requested at least 7 days before the scheduled start date. Once a training program has commenced, refunds will be prorated based on the portion of the program completed.
7 Days Notice
Request refund 7 days before start
Prorated Refunds
Based on program completion
Certification
Certification may affect eligibility
Refund Process
To request a refund, please contact us at reply@lifedynia.world with your order details and reason for the refund request. We will review your request and respond within 5 business days.
Step 1: Contact Us
Send your refund request via email
Step 2: Review
We review your request within 5 days
Step 3: Decision
We notify you of our decision
Step 4: Processing
Refund processed within 10 days
Processing Time
Approved refunds will be processed within 10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.
Timeline: Refund requests are reviewed within 5 business days. Once approved, refunds are processed within 10 business days. Your financial institution may take additional time to credit your account.
Non-Refundable Items
Certain items and services are non-refundable:
- Customized or personalized services that have been completed
- Downloaded software that has been activated or used
- Completed training programs where certification has been issued
- Consulting hours that have been delivered and invoiced
Cancellation Policy
You may cancel your order before the service has commenced or the product has been delivered. Cancellation requests must be submitted in writing via email. Once a service has begun or a product has been delivered, standard refund policies apply.
Contact Us
If you have questions, concerns, or need assistance with a return or refund, please contact us: